Account deletion

Delete your account

You can delete your Qintez customer account at any time, directly from the app. This page explains how to do it, what happens to your data, and how to reach us if you can no longer sign in. Qintez is operated by VEONT HYC TECHNOLOGIES PLT.

Delete from within the app

The fastest way to delete your account is from your profile in the Qintez app:

1Open the Qintez app, or go to qintez.com, and sign in to your customer account.
2Open your Profile from the bottom navigation.
3Tap "Delete account".
4If your wallet still holds a balance, spend it at the outlet or contact the outlet to withdraw it first — deletion is blocked while any balance remains.
5Review what is removed and what is retained, type DELETE to confirm, and tap "Delete my account".

If you have a wallet balance

For your protection, deletion is blocked while any prepaid wallet balance remains, so your money is never lost. Spend the balance at the outlet, or contact the outlet to withdraw it, and then delete your account.

What is removed and what is retained

When you delete your account:

Removed — your personal details, including your name, phone number, and email, are erased or anonymised, and your ability to sign in is permanently disabled.
Retained — transaction and payment records are kept in anonymised form. We are required to retain these financial records to meet statutory, tax, and accounting obligations. They are no longer linked to your personal identity.

This retention is described in our Privacy Policy.

If you cannot sign in

If you have lost access to your account and cannot complete the in-app deletion, email us at [email protected] from the email address associated with your account, or include your registered phone number, and we will process the deletion request on your behalf. We will respond within the timeframes required by applicable law.

VEONT HYC TECHNOLOGIES PLT
Email: [email protected]

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